Heathrow reduces losses as passenger numbers soar

The west London airport’s adjusted loss before tax during the first six months of the year was £321 million, down from £787 million in 2021.

26 July 2022

Heathrow Airport said it remains loss-making and does not forecast paying dividends to shareholders this year.

The west London airport’s adjusted loss before tax during the first six months of the year was £321 million, down from £787 million during the same period in 2021.

It attributed the improvement to a spike in passenger numbers, from 3.9 million to 26.1 million.

Fees paid by airlines also rose, but this was “offset by increased costs as we invested ahead of demand”, according to the airport.

A shortage of ground handlers is “the constraint on Heathrow’s capacity” as airlines struggle to replace staff let go due to the pandemic, according to the airport.

Chief executive John Holland-Kaye said: “The summer getaway has started well at Heathrow, thanks to early planning and keeping demand in line with airline ground handler capacity.

“I’m proud of the hard work everyone at Heathrow is doing which has helped millions of people get away already, and will help millions more travel on their well-earned summer breaks in the weeks ahead.”

On July 12, Heathrow introduced a cap of 100,000 daily departing passengers until September 11, leading to more flights being cancelled on top of the tens of thousands that had already been axed this summer.

The decision came after many passengers flying to and from the airport suffered severe disruption in recent months, with long security queues and baggage system breakdowns.

Flight comes in to land
On July 12, Heathrow introduced a cap of 100,000 daily departing passengers until September 11 (Jonathan Brady/PA)

Mr Holland-Kaye went on: “We can’t ignore that Covid has left the aviation sector deeply scarred, and the next few years will need investment to rebuild capacity, with a focus on safety, consumer service, resilience and efficiency.

“Airlines need to recruit and train more ground handlers; airports need to catch up on underinvestment during the Covid years – at Heathrow, that means replacing the Terminal 2 baggage system and new security lanes.

“Recent months have shown that passengers value easy, quick and reliable journeys, not penny pinching, and the CAA (Civil Aviation Authority) should be encouraging the investment that will deliver for consumers.”

The CAA published its final proposals for the cap on how much Heathrow can charge passengers.

It suggested that the average fee per passenger should fall from £30.19 to £26.31 by 2026.

A final decision is expected in the autumn.

Heathrow said it has been raising concerns over the lack of ground handlers for nine months.

It went on: “We estimate that airline ground handlers have no more than 70% of pre-pandemic resource, and there has been no increase in numbers since January.

“In the second half of June, as departing passenger numbers regularly exceeded 100,000 a day, we started to see a worrying increase in unacceptable service levels for some passengers.”

Problems included bags not travelling with passengers or being delivered “very late” to the baggage hall, poor punctuality, and some flights being cancelled after passengers had boarded.

The airport said: “This showed us that demand had started to exceed the capacity of airline ground handlers and we took swift action to protect consumers by applying a cap on departing passenger numbers, better aligned with their resources.

“Airline ground handler performance has been much more stable since the cap came into effect, and we have seen a marked improvement in punctuality and baggage performance.”

Heathrow said passengers travelling through the airport since schools in England and Wales broke up for summer last week “have had a smooth and reliable journey”.

This “builds on the success” of the Easter and Jubilee half-term holidays, when Heathrow “operated smoothly while there was disruption at other airports”, the airport said in a statement.

“The airport is busy during peak times, but any queues are well-managed and kept moving.”

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