National Lottery operator Camelot fined £3.15m for three app failures

The fine follows errors, which affected tens of thousands of players, on Camelot’s mobile app.

22 March 2022

National Lottery operator Camelot has been fined £3.15 million for three errors, which affected tens of thousands of players, on its mobile app.

The first failure involved up to 20,000 users who were told their winning tickets were losing tickets when they scanned a QR code between November 2016 and September 2020, the Gambling Commission said.

The second involved 22,210 players who bought single tickets but were charged for and received two tickets.

All were either refunded for the duplicate wager or paid for their wins.

The third error saw marketing messages sent to customers who had self-excluded via Gamstop, a free service that allows users to restrict their online gambling, or who had been identified by Camelot as showing signs of addiction.

None of the 65,400 players were able to buy a National Lottery product through the app, however.

Gambling Commission chief executive Andrew Rhodes said: “We are reassured that Camelot has taken steps to make sure that their National Lottery app is fit for purpose.

“However, we must caution Camelot that any failings on their duties will be met with consequences.

“Today’s announcement reinforces that any operator failing to comply with their licence requirements will be investigated by the Commission and we will not hesitate to issue fines if requirements are breached.”

Camelot will give the money to good causes, the Commission said.

It is set to lose its licence to run the lottery after 28 years, with the Commission last week announcing plans to transfer it to a rival.

A fiercely contested bidding process was under way between four parties, with officials saying Allwyn is the preferred applicant to take over from 2024.

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