The company, which runs trains across northern England and into Scotland, warned of several unplanned cancellations.
21 December 2022
Train operator TransPennine Express has issued a “do not travel” alert for Wednesday as a “system issue” is causing major disruption to services.
The FirstGroup-owned company, which runs trains across northern England and into Scotland, has suffered problems for several months due to staffing issues.
TransPennine Express customer service and operations director Kathryn O’Brien said: “Due to a significant rostering system issue, today we are experiencing a high level of unplanned cancellations and disruption across our network.
⚠️ Please do not travel on our North Route today.
Due to a significant rostering system issue, many services have been cancelled. We’re sorry for the inconvenience.
Full refunds can be claimed through point of purchase
For more details, visit https://t.co/JDPmKmg9kP pic.twitter.com/4roM1BRQw1
— TPE Customer Assist (@TPEassist) December 21, 2022
“We know this will have a significant impact on customers travelling with us today and sincerely apologise for any disruption caused.
“We are working hard internally and with our system provider to resolve the situation as soon as possible.
“We are doing all we can to keep customers on the move but while problems persist, we advise customers not to travel and to seek alternative means of transport.”
